Overall purpose:
As a key member of a surgery’s team, this role is responsible for delivering excellence in customer service and clinical care whilst promoting pet wellbeing, delivering preventive services and treating sick and injured pets.
Duties and responsibilities
People
- Collaborate in a positive and professional manner with the whole surgery team to deliver best patient care whilst adhering to TPV practice procedures.
- Take clinical direction from the Clinical Director / Head Vet.
- Demonstrate flexibility to share daily tasks and responsibilities amongst the veterinary team.
Operations
- Conduct consultations, investigations and surgical procedures, practising outstanding first opinion medicine and surgery, with a focus on preventive and diagnostic driven healthcare.
- Adhere to and reinforce compliance to TPV Practice Procedures Manual, Standard Operating Procedures and Standard Forms.
- Maintain timely, accurate and up-to-date clinical notes for each patient seen.
- Maintain and develop own clinical skills whilst completing CPD requirements.
Customer
- Lead by example by consistently demonstrating a caring, professional attitude to customers and patients.
- Intuitively read the customer, patient and the situation to anticipate needs. Influence customers to follow best-practise advice.
- Ensure exceptional clinical standards are upheld; and if anything ever goes wrong, ensure that complaints and concerns are resolved timely, professionally and in line with the values. Escalate matters to the Clinical Director/Head Vet if support is required.
- Communicate promptly and effectively with customers regarding progress of investigations, treatment and follow-up care.
- Ensure that inpatients receive the appropriate clinical care and an effective handover is conducted between colleagues and/or out of hours providers.
- Encourage the use of internal referrals and seek the assistance of appropriate colleagues or advisory bodies to deliver clinical excellence.
Strategic Activity
- Support the surgery Senior Team and central Leadership Team in promoting the strategic plan and the values of TPV.
- Demonstrate a commitment to continuous improvement.
- On the request of the Clinical Lead, act as Mentor to colleagues undertaking the graduate scheme.
- Special projects as agreed with the Managing Director.
KPIs
- % ‘Red’, ‘Amber’ and ‘Green’ audits on:
- Clinical notes
- Quality of consults
- Surgery audits
- X-ray quality
- Monthly Veterinary Surgeons’ turnover
- % Follow-up Veterinary Surgeons’ consultations
- Customer complaints
Behaviours
The role is based in a fast-paced environment and the Vet must lead by example.
This role requires strong communication, organisational, time management skills and a positive mental attitude towards daily tasks and responsibilities. The post holder must demonstrate empathy, kindness and compassion, whilst also being calm and confident under pressure.
The Vet must demonstrate flexibility and the willingness to provide cover for absences and weekends, if required, which may include working at other surgeries.
The role requires a commitment to proactively developing own skills whilst completing CPD in accordance with The Pet Vet and the RCVS requirements.
The Vet must adhere to health & safety guidelines.
The Veterinary Surgeon must adhere at all times to the Royal College of Veterinary Surgeons Code of Professional Conduct.
Working conditions
Hours of work will be undertaken to reflect the needs of the business.
This role will require the post holder to be active for long periods of time.
Direct reports
None
