Privacy & Cookie Policy

This is the privacy policy of Quality Pet Care Ltd (trading as The Vet), “Quality Pet Care Ltd”. In this document all references to “we”, “our”, or “us” refer to Quality Pet Care Ltd unless otherwise specified. We are company number: 08249167 registered in England and Wales. Our registered office is at Suite 1c 1st Floor Lynton House, Station Approach, Woking, England, GU22 7PY.

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us when using our website. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

We regularly review our privacy policy and may update it from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. This policy is effective from 21st January 2020.

If you have any question regarding our privacy policy, please contact us.

What data do we collect and how do we use the data collected?

We may collect, use, store and transfer different kinds of data, including personal data, about you. Below we have set out the general categories of data, including personal data that we may process; the purposes for which we may process that data and the legal bases of the processing of personal data.

Identity information includes information such as first name, last name, title, date of birth, and other identifiers that you provide. This data may be processed for the purposes of providing you services, internal record keeping as a healthcare provider, maintaining backups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Animal information includes information such as name, species, gender, date of birth and other identifiers that you provide. This data may be processed for the purposes of providing you services, internal record keeping as a healthcare provider and maintaining backups of our databases. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Contact information includes information such as address, email address, telephone numbers and any other information you have given to us for the purpose of communication. This data may be processed for the purposes of providing you services, internal record keeping as a healthcare provider, maintaining backups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business except where the processing relates to marketing in which case the legal basis is consent.

Marketing data includes any information you provide that enables us to contact you for the purposes of marketing goods or services, preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. This data may be used for the purposes of offering marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

Technical usage data is data about your use of our website and services and may include your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, length of visit, page views, website navigation paths and referrals source. The source of the usage data is Google Analytics. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services, except insofar as technical usage data is derived from cookies in which case the legal basis for processing is consent.

Publication data is information that you post for publication on our website or through our services including our social media channels. The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and social media channels.

Transaction data includes data relating to transactions that may include purchases of goods and/or services, that you enter into with us. This data may include your contact details, your card details and the transaction details. The source of the transaction data is you and/or our payment services provider. The transaction data may be processed for the purpose of supplying the purchased goods and/or services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract; providing that, if you are not the person contracting with us, the legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Enquiry data is information contained in any enquiry you submit to us regarding goods and/or services. This data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is the performance of a contract between you and us and/or the taking steps, at your request, to enter into such a contract except where data is processed for the purposed of marketing in which case the legal basis of processing is consent.

Notification data is information you provide to us for the purpose of sending you service messages including health check, appointment, vaccination and other similar reminders relating to the goods and/or services we provide. The legal basis for this processing is our legitimate interests, namely communications with our clients and the proper administration of our business.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. If we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this Section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Special Personal Information

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We do not collect any special personal information about you.

Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Your personal data held in our practice management database will be stored on the servers of our hosting services providers identified at www.mwiah.co.uk.

We may disclose Identity, Animal, Contact, Technical Usage, Transaction, Marketing and Notification data to our suppliers or subcontractors insofar as reasonably necessary for those third parties to deliver services supporting us in the proper administration of our business and the provision of services to you and your animal(s).

Where we disclose data, that contains or is likely to contain personal data, to select suppliers or subcontractors we will ensure that data sharing agreements, compliant with the Data Protection Act 2018 accordingly incorporating the EU General Data Protection Regulation, are in place and that the third party or parties engaging in the processing of personal data are subject to appropriate obligations of confidentiality in respect of that data.

In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

Disclosure of your information to service providers
We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business.  These include the following: Internet services, web developers, practice management systems and app based service technology providers. Our third party service providers are located in the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or accessing services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Retaining and deleting personal data

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

Your principal rights under data protection law are:

the right to access – you can ask for copies of your personal data;

the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

the right to erasure – you can ask us to erase your personal data;

the right to restrict processing – you can ask use to restrict the processing of your personal data;

the right to object to processing – you can object to the processing of your personal data;

the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out in the final section of this Policy.

How we use cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies enable websites and web applications to be customised to a specific user for example by remembering your preferences and auto-populating webforms or displaying customised information.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies thereby making the combined data personal data.

Technical usage data is data about your use of our website and services and may include your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website, length of visit, page views, website navigation paths and referrals source. The legal basis for this processing is consent.

Cookies that we use

We use cookies for the following purposes:

Authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to determine if you are logged into the website.

Personalisation – we use cookies to store information about your preferences and to personalise the website for you and improve your user experience

Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally

Advertising – we use cookies to help us to display advertisements that will be relevant to you

Analysis – we use cookies to help us to analyse the use and performance of our website and services

Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics which gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. We also use Remarketing with Google Analytics to advertise online and make advertisements more relevant to you. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. However you can obtain up-to-date information about blocking and deleting cookies via the following links:

Google Chrome: https://support.google.com/chrome/answer/95647

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera: https://help.opera.com/en/latest/security-and-privacy/

Microsoft Internet Explorer : https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

Apple Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Links to other websites

Our website may contain links to other websites. Whilst we host these links once you have used these links to leave our site we do not have any control over third party websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You are entitled to:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us: Data Protection Officer, The Vet Central Office, One Crown Square, Church Street East, Woking, GU21 6HR. Please include your personal contact details within your request.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you are happy to receive information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@thevet.co.uk

Except as otherwise stated in this Policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Our details

This website is owned and operated by The Vet and Vsourz, and hosted through WordPress

We are registered in England and Wales under registration number 08249167, and our registered office is at Quality Pet Care Ltd,

Central Office, One Crown Square, Church Street East, Woking, GU21 6HR.

You can contact us:

by post, to the registered office address above;

using our website contact form;

by telephone, on the contact number(s) published on our website; or

by email, using marketing@thevet.co.uk

Data protection officer

14.1 Our data protection officer is Paul Donnelly. He may be contacted by :

Post: The Vet Central Office, One Crown Square, Church Street East, Woking, GU21 6HR

This document was adapted from a template created by SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).