In our clinics, our teams come first. We believe that if our people are happy, working together and sharing ideas, then we know you will be more motivated to give pets the gold standard care we always aim to deliver.
We will be open throughout the lockdown providing as much of our usual services as possible. Following the Government's announcement that we will be heading into lockdown on Thursday 5th November, we wanted to provide you with a business update. Our focus is supporting our clients and our teams during this period by creating a safe environment, whilst allowing us to treat as many pets as possible. To help reduce the transmission within our communities, we will be moving some of our appointments over to our vet on demand telemedicine service. We will contact you directly if your appointment is effected to explain the next steps. Please note that all booked appointments will take place as planned unless we contact you to advise otherwise. Whilst we do our best to provide a full service, we may occasionally have to make adjustments to appointment availability. Enhanced safety measures when you visit us Please be assured that we have put in place enhanced safety measures to ensure our centres are a safe place to visit for our clients, as well as for our teams.
You will still be able to wait in our reception area but will not be able to access our consulting rooms at any point during this period.
You must wear a face mask at all times when you enter our centres and follow instructions given by our team.
Please wait in our dedicated booths which provide adequate social distancing.
Sanitise your hand when entering our centres.
Scan into track and trace using the QR code.
Cashless payments will only be accepted.
You will notice our teams wearing high grade PPE to protect themselves and you whilst your in our centre.
Treatments and services During the lockdown we will be offering our full range of services and treatments, except grooming. If you visit us with an emergency or a sick pet, we will do everything possible to find out what’s wrong with our usual diagnostic testing procedures such as blood tests and imaging (ultrasounds and x-rays). This is to help reduce transmission by ensuring unnecessary contact and fewer visits.