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Receptionist – Waltham Forest

Location:
Waltham Forest

We are looking for a full time OR part-time Receptionist to join our team at The Vet, Waltham Forest.

The Vet is a high quality, affordable veterinary healthcare provider, offering a full range of small animal veterinary services to clients, operating a mixture of walk-in/appointments.

The ideal candidate will be a positive, friendly, service-orientated person with a “can do” attitude who has:

  • A minimum of 2 years reception and customer service experience (essential).
  • Previous veterinary reception experience (preferable).
  • Proven track record of maintaining good working relationships with clients and staff.
  • Excellent communication skills, both written and verbal.
  • Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
  • Outstanding telephone manner with the ability to build rapport with clients quickly.
  • Self-motivated and able to work on own initiative.
  • Excellent attention to detail.
  • Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook.

 This role will involve:

  • Welcoming and registering new clients.
  • Booking in clients and making sure they receive gold standard care.
  • Answering the telephone and dealing with a range of queries.
  • Helping to deal with any client complaints.
  • Ensuring correct medicine is being given out according to the Vet’s prescription.
  • Managing client expectations regarding wait time.
  • Administration duties e.g. scanning in paperwork, filling in forms etc.
  • Taking payments.
  • Promoting offers and services.
  • Help wherever needed with animal restraint or animal care.

 Benefits:

  • Salary £18,000 – £20,000 pa (FTE) (dependent on experience)
  • 28 days holiday including bank holidays
  • 5% pension contribution
  • Cycle to Work Scheme
  • Free lunch Fridays
  • Supportive environment and a great place to work

Working Hours:

Your standard working hours will be 40 hours per week OR 20 hours per week for part-time. You will be required to work shifts within our opening hours. You will also be part of our weekend rota working 1 in every 4.

Job Description:

Job Types: Full-time or Part-time, Permanent
Salary: Up to £20,000 per annum (FTE) (dependent on experience)