Receptionist part time (20-24 hours)

Location:
Southampton
Salary:
Up to £19,000 pro rata
Position:
Receptionist (Part time)

We require an enthusiastic Receptionist to deliver exceptional care to our clients and their pets at The Vet, Southampton – the hours will be 20-24 hours including two evenings (latest finish 8.30pm) and 1 in 3 weekends.

Who are we?

The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.

You will be supported to develop your skills and will have the opportunity to progress as we are a growing, thriving company with lots of new opportunities.

The ideal candidate will be a positive, friendly service-orientated person with a “can do” attitude who has:

  • Previous customer service experience working within a fast-paced environment (essential).
  • Previous Veterinary experience (desirable).
  • Proven track record of maintaining good working relationships with clients and colleagues.
  • Excellent communication skills, both written and verbal.
  • Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Self-motivated and able to work on own initiative.
  • Excellent attention to detail
  • Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook.

This role will involve:

  • Welcoming and registering new customers.
  • Booking in customers and making sure they receive gold standard care.
  • Answering the telephone and dealing with a range of customer queries.
  • Ensuring correct medicine is being given out according to the Vet’s prescription.
  • Managing customer expectations regarding wait time.
  • Administration duties e.g. scanning in paperwork, filling in forms etc.
  • Taking payments.
  • Promoting offers and services.
  • Help wherever needed with animal restraint or animal care.

Benefits:

  • Salary up to £19,000 DOE pro rata;
  • 28 days annual leave including bank holidays pro rata;
  • Flexible working pattern;
  • The Vet – Values In Actions Awards;
  • BVRA Training
  • Compassionate leave at the loss of a pet;
  • Continuous professional development;
  • 5% pension contribution (after probation period);
  • Group Life Cover;
  • Employee Assistant Programme;
  • Mindful Living;
  • Employee discount;
  • Cycle Scheme;
  • Free lunch Fridays.
  • Supportive environment and a great place to work.

Working Hours:

Your standard working hours will be 20-24 hours per week. You will be required to work shifts within our opening hours.  You will also be part of our weekend rota, working 1 in every 3 weekends, Saturday and Sunday.