Updated Information – 30 November 2020

At the Vet our main priority is helping as many animals and humans enjoy their lives together.  In times of crisis this doesn’t change and with uncertainty ahead we wanted to give you an update on how you can access our services and continue to look after your pets during this period.

Service Update

We will be open throughout the lockdown providing as much of our usual services as possible.

Following the Government’s announcement that we will be heading into lockdown on Thursday 5th November, we wanted to provide you with a business update.

Our focus is supporting our clients and our teams during this period by creating a safe environment, whilst allowing us to treat as many pets as possible. To help reduce the transmission within our communities, we will be moving some of our appointments over to our vet on demand telemedicine service. We will contact you directly if your appointment is effected to explain the next steps.

Please note that all booked appointments will take place as planned unless we contact you to advise otherwise. Whilst we do our best to provide a full service, we may occasionally have to make adjustments to appointment availability. 


Enhanced safety measures when you visit us
Please be assured that we have put in place enhanced safety measures to ensure our centres are a safe place to visit for our clients, as well as for our teams.

  • You will still be able to wait in our reception area but will not be able to access our consulting rooms at any point during this period.
  • You must wear a face mask at all times when you enter our centres and follow instructions given by our team.
  • Please wait in our dedicated booths which provide adequate social distancing.
  • Sanitise your hand when entering our centres.
  • Scan into track and trace using the QR code.
  • Cashless payments will only be accepted.
  • You will notice our teams wearing high grade PPE to protect themselves and you whilst your in our centre. 


Treatments and services
During the lockdown we will be offering our full range of services and treatments, except grooming. If you visit us with an emergency or a sick pet, we will do everything possible to find out what’s wrong with our usual diagnostic testing procedures such as blood tests and imaging (ultrasounds and x-rays). This is to help reduce transmission by ensuring unnecessary contact and fewer visits.




To help reduce transmission of Covid19 and to avoid unnecessary journeys, please use our video consultation service where possible.

The Vet on Demand is simple, affordable and convenient. It lets you see one of our expert veterinary surgeons from the comfort of your own home. You can use this service for sick and injured pets as well as pre and post op checks, new puppy or kitten advice and flea and worm checks.

  1. Download the app here
  2. Register your pet
  3. Start chatting to us

We would like to say thank you again for your patience, cooperation and support during these challenging times.

Flea and worming treatment

If you require flea and worming products or food, please email the centre and we will arrange to post these to you for a small fee to cover the cost of P&P (no charge for Pet Healthcare Plan clients). If you require the products urgently, you are able to collect the items from our centre whilst adhering to our social distancing policy, however, we encourage all clients to remain at home during this time and to avoid travel where possible.

What services can you access?

We now require clients to complete an online form prior to arriving at our centres for an appointment. Please click here to complete and to find out more.

We are hugely grateful for the consideration of our clients and also to our teams for their commitment to put animal welfare first and help as many pets as possible – especially during such challenging times. If we can help in any way or you have any queries, please do call your local centre.

Our phone lines
We are experiencing longer wait times for appointments, but if you need to speak to a vet for advice or a non emergency case, you can access our video consultation service which is available every day. Download the app here and start chatting to us straight away.