Updated Information – Wednesday 2nd March 2022

Important service update:

General COVID update
Following the Government’s announcement that all COVID restrictions would be lifted, we wanted to provide you with an update on how we will be operating going forward. Despite the lifting of face masks in other settings, at The Vet we are asking you to continue to wear your mask when visiting our centre. Why is this?

– In a recent poll by Veterinary Voices UK 87% of veterinary professionals have had to isolate due to a positive case in their practice via a colleague or client contact. Even though isolation rules have been reduced, removing a member of our team for at least 5 days, has a profound impact on the number of sick pets we can help. Veterinary professionals working 10+ hour days could meet in excess of 30 different owners. This is a huge exposure risk to our teams and to our clients.
– To safely treat and care for your pets, we often have to work in extremely close proximity. This means that despite PPE worn, exposure risk within a team can be very high while we work in close contact to provide high quality care for your pets.
– You will continue to see our teams wearing PPE to help protect everyone during this time. We ask that you please respect our teams and other clients whilst we continue to work in these challenging times.

If you do not wish to wear a mask, we can still treat your animal, however, you will be asked to wait outside whilst we undertake the consultation.

We understand your frustrations with the continuation of these restrictions, however we politely ask that you are kind to our teams and that abusive behaviour will not be tolerated. All of our teams thank you for your on-going support.

If our COVID measures make you feel uncomfortable, please speak to a member of our team when you arrive and we will work with you to find the best possible solution to undertake your animal’s consultation.

Need to see us fast?
The Vet On Demand lets you access expert veterinary care quickly. But it’s not just for emergencies. Our new video consultation service is also a convenient way to take care of routine checks as well – including…

– Medication check-ups
– Repeat prescription and flea and worm treatment requests
– New puppy or kitten advice
– Flea and worm checks
– Pre and post-op checks
– Skin problems and wounds
– Pets who are generally unwell
– Animals who get stressed when it’s time to come in and see us

Please click here for more information.

If you have any other questions, please email the centre and help us in keeping phone lines free for emergencies.