Updated Information – 29 July 2020

At the Vet our main priority is helping as many animals and humans enjoy their lives together.  In times of crisis this doesn’t change and with uncertainty ahead we wanted to give you an update on how you can access our services and continue to look after your pets during this period.

Important information when visiting our centres
After closing our centres for non emergencies, we are pleased to be resuming all services from Monday 20th July, however we will only be operating on an appointment only basis. We have also updated our opening hours across our centres to reflect this. Please check your local centre page to find out the most up-to-date times.

We have implemented strict social distancing measures and if you or anyone you know has symptoms of COVID-19 or is currently waiting on a test result, please DO NOT visit our centres.

If you are visiting the centre for an appointment, please follow the guidelines below:

• Please do not enter the building. Please call us to let us know you have arrived.

• We will come outside and collect your pet and take them for their consultation

• The Vet will call you to discuss next steps, treatment, medication etc

• A member of our team will bring your pet back to your car / outside

• You can pay for any medication via our card machine

Flea and worming treatment

If you require flea and worming products or food, please email the centre and we will arrange to post these to you for a small fee to cover the cost of P&P (no charge for Pet Healthcare Plan clients). If you require the products urgently, you are able to collect the items from our centre whilst adhering to our social distancing policy, however, we encourage all clients to remain at home during this time and to avoid travel where possible.

What services can you access?

We now require clients to complete an online form prior to arriving at our centres for an appointment. Please click here to complete and to find out more.

We are hugely grateful for the consideration of our clients and also to our teams for their commitment to put animal welfare first and help as many pets as possible – especially during such challenging times. If we can help in any way or you have any queries, please do call your local centre.

PHP Clients
We understand that as part of your Pet Healthcare Plan you are entitled to a number of benefits and services, which due to the current social distancing measures we cannot facilitate in our normal operating way. We want you help you get the most from our plan during this time. We will:

•Offer you unlimited free video consultations if your pet is sick or injured
•Post you flea & worming treatments and cover the cost of P&P
•Pay for your animal’s vaccination course to be restarted if your animal has recently had their first vaccination, is waiting for their second course and if they pass the 6 week window to have their second course.
•Booster vaccinations – it is ok for this to be 3 months overdue. If your pet passes this window due to the currently social distancing guidelines and lockdown measures, we will restart this for you at no extra cost.

Our phone lines
We are experiencing longer wait times for appointments, but if you need to speak to a vet for advice or a non emergency case, you can access our video consultation service which is available every day. Download the app here and start chatting to us straight away.